“These might sound like soft responses, but they yield hard results, because these are three ingredients that determine whether people give discretionary effort–choosing to go above and beyond to help meet your team’s goals.
Your door might be open, but for your team members to feel like you are open, try these trust-building actions the next time a team member needs to talk“
http://feeds.inc.com/~r/home/updates/~3/lBb2Ll-BOjc/story01.htm
