How to Take Control of a Difficult Conversation
“Don’t give in to the natural urge to match the other person’s aggression with defensiveness or anger of your own. Here’s what to do instead:“ http://feedly.com/k/1awa8o3
“Don’t give in to the natural urge to match the other person’s aggression with defensiveness or anger of your own. Here’s what to do instead:“ http://feedly.com/k/1awa8o3
Leading Learning 